The Erie County Department of Social Services (“ECDSS”) advises the public that New York's Electronic Benefits Transfer (EBT) system will be temporarily unavailable on Sunday, May 19, 2024, between 12:01 AM and 11:00 AM. This outage is due to the transition to a new EBT vendor. While the actual duration of the outage may vary, updates will be available on https://otda.ny.gov/ .
During this time, EBT cardholders will not have access to their benefits, including food and cash purchases or withdrawals. In addition, the customer service channels such as the toll-free helpline, mobile app, and online portal will be unavailable. It is recommended to plan food and cash purchases accordingly.
What's Staying the Same?
• EBT card and PIN
• EBT customer service helpline: 1-888-328-6399 (unavailable on May 19 from 12:01 AM - 11:00 AM)
What's Changing?
• Transition to the new ebtEDGE app and client portal
• ConnectEBT app and portal will no longer be in use
Who's Affected?
• New York EBT cardholders
For more information:
Visit ATTENTION! EBT System to experience downtime on Sunday, 5/19/24:
https://www3.erie.gov/socialservices/press/attention-ebt-system-experience-downtime-sunday-51924
or call the Social Services information line at 716-858-8000.
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