What Happens When You Call | Addiction Hotline

You will speak with an Addictions Hotline Counselor, who will provide support, give information and referrals regarding Chemical Dependency services, and may be able to provide an immediate connection to an Outpatient Chemical Dependency Agency for access to an appointment that same day.

Addiction Hotline Counselors are able to secure face to face appointments Mon-Friday 8a-2p for those who call the Addictions Hotline and needs further assessment to determine the appropriate level of care and linkage to treatment.

Referrals can be made to Chemical/Addiction providers within Erie County and selected areas of Niagara County.

Whether you are calling the Addictions Hotline to obtain information or to get linked with Stabilization (Detoxification), Outpatient (same day access), Inpatient, Residential services or Medication Assisted Treatment (MAT) the Addiction Hotline Counselor can provide a mini screening to help determine the appropriate level for you or your loved ones.

Please note that if you are a family member calling for help for a loved one struggling with addiction, he or she will need to be part of the call to get an appointment.

Hotline Counselors can link you with a Peer or Family Navigator from the Addict to Addict Program at Western New Your Independent Living.

A Peer Navigator from the Addict to Addict program can assist a caller who may need that extra specialized attention from a Peer while going through the linkage and recovery process. A Peer is a person with lived experience and in recovery from a substance use disorder.

A family member or friend who is calling the Hotline can be linked with a Family Navigator to provide support and assistance in dealing with their loved one's addiction and recovery process.

Please Note: Lack of Insurance may be a barrier to treatment. If you or your loved one needs assistance in obtaining health insurance, please contact 1-855-355-5777 or visit the Health Plan Marketplace to obtain insurance.