About Us

Who We Are

Suicide and Prevention & Crisis Services, Inc. is an organization that began operation in November of 1968 that is now offering emergency mental health services by providing a 24/7 response. 

Crisis Services provides the following services: 

• Addiction Hotline
• 24 Hour Hotline
• Emergency Mobile Outreach Services: Trauma Response Services
• The Advocate Program-Rape, Domestic violence, Family Violence and Elder Abuse
• Community Education and Training
• Police/Mental Health Coordination Project

Crisis Services participates in many groups and is a member of the Erie County Opiate Task Force.

How We Can Help

• An Addiction Hotline Counselor can provide a mini screening to help determine the appropriate level for you or your loved ones. 
• The Hotline can link a person in need to an assessment counselor to determine appropriate linkages to services. 
• The Addiction Hotline can assist in obtaining appointments for those seeking treatment. 
• The Hotline can also link an individual and/or their family to peer supports and a family navigator.

Why We Exist

We are here to help the community with a place to call where a live counselor can speak with you to assist you finding a place to start if you need information, support or linkage to Chemical Dependency Services. 

This hotline is funded through Erie County.

What We Do

You will speak with an Addictions Hotline Counselor, who will provide support, give information and referrals regarding Chemical Dependency services, and may be able to provide an immediate connection to an Outpatient Chemical Dependency Agency for access to an appointment that same day.

Addiction Hotline Counselors are able to secure face to face appointments Mon-Friday 8a-2p for those who call the Addictions Hotline in need of higher level of care requesting linkage to treatment.

Referrals can be made to Chemical/Addiction providers within Erie County and selected areas of Niagara County. Whether you are calling the Addictions Hotline to obtain information or to get linked with Stabilization (Detoxification), Outpatient (same day access), Inpatient, Residential services or Medication Assisted Treatment (MAT) the Addiction Hotline Counselor can provide a mini screening to help determine the appropriate level for you or your loved ones.

Hotline Counselors can link you with a Peer or Family Navigator from the Addict to Addict Program at Western New Your Independent Living. A Peer Navigator from the Addict to Addict program can assist a caller who may need that extra specialized attention from a Peer while going through the linkage and recovery process. 

A family member or friend who is calling the Hotline can be linked with a Family Navigator to provide support and assistance in dealing with their loved one's addiction and recovery process.